Walmart said in late July that it needed to rein in its sprawl of AI agents. After building dozens of separate tools, often accessed through different systems, the retailer admitted that the experience was getting confusing. Suresh Kumar, Walmart’s chief technology officer, described the new plan as consolidating everything into four “super agents”: one for customers, one for associates, one for sellers and suppliers, and one for developers. The logic was to stop requiring users to hop between narrow agents and instead offer single entry points that sit on top of the many task-specific agents running behind the scenes.
Just over a month later, Walmart has not slowed its pace. It has in fact introduced more agents, but in a more structured form. At its Converge 2025 technology even
WIBEY Marks the Next Phase of Walmart’s Agent Push
- By Mukundan Sivaraj
- Published on
Instead of cutting back, the retailer is consolidating hundreds of agents under a handful of super agents
