3M's New AI Assistant Uses Only Its Own Data

3M launched Ask 3M on June 22, 2026, giving industrial customers a self-service AI assistant that replaces a friction-heavy part of specifying industrial materials: getting an answer from someone who actually knows the product.

The tool is available at ask.3m.com and currently covers industrial adhesives and tapes, one of the most technically demanding product categories in 3M's portfolio, where the right answer depends on specific substrate combinations, cure windows, environmental conditions, and application methods that vary significantly between use cases.

Customers can ask plain-language questions and receive answers grounded in verified 3M documentation and application knowledge across the company's 49 technology platforms, according to the press release.

"Our customers rely on 3M for deep application expertise and collaborative problem-solving across a wide range of industries," said Chris Goralski, Group President of the Safety and Industrial Business Group at 3M. "Ask 3M extends that expertise in a new way, giving customers faster, more direct access to the information they need to evaluate options and make decisions."