What 410 CIOs are actually doing about AI
We read their public statements, their companies' AI hiring and what those companies disclose. The gap between what CIOs say and what they staff tells the story of 2027.
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"Businesses are moving quickly to automate the work around payments."
Each authorized agent receives a dedicated profile within the customer's account, so its purchases can be viewed separately.
America's largest transmission owner is hiring a Managing Director for AI Security, and spelling out ten decisions the role cannot make. For a utility that keeps the lights on for 5.6 million customers, the AI security chief should hold a veto.
"The number of customers paying for MCP access has more than doubled in this last quarter."
UT San Antonio is hiring a research-computing chief who will also be its principal advisor on AI across labs, clinics, classrooms and the back office. It may be the most sensible AI org chart in academic medicine, and it should unsettle every health system that built its AI office away from the machines.
The companies plan to use real-world patient data to improve trial recruitment, starting with a hypertension program in Abu Dhabi.
"New account onboarding, compliance, and surveillance are all incorporating AI and machine learning to help us scale."
The acquisition moves OpenAI into software coordinating drug programs, as pharma buyers seek AI that connects research, budgets and execution.
Wall Street’s Q3 earnings calls were full of AI productivity claims. The figures that would let investors test them were mostly missing.
"The platform bringing together Huntington's expertise and Gemini platform to help owners make more informed decision."
"Automation is only as good as its controls."
"Customers do not think about channels. They expect us to know them, make banking easier, and be there when they need us."
"We set out to rebuild our technology from the bottom of the tech stack up."
AI now tops every category for rising wasted tech spend.
Upgrading existing machines delivers “an immediate increase in output capability,” says ASML CFO Roger Dassen, as equipment demand outpaces supply.
"Next year, we get 10% more work for the same cost."
"There's no question that agents will become a part of the way people interact."
"AI is absolutely essential, complementary, and we're not waiting."
Citi is deploying approximately $2 billion per year in technology investments.
CEO David Solomon used the call to lay out Goldman's view of the AI infrastructure investment cycle.