Alorica, a global customer experience (CX) and digital transformation services company, announced a strategic partnership with Crescendo at Customer Contact Week in Las Vegas, on June 23, 2026, to bring Crescendo's AI-native CX platform to all current and prospective Alorica clients.
The agreement makes Crescendo's platform available across Alorica's full enterprise base, with Alorica licensed to resell and deploy the technology directly.
"The future of CX is built on connected intelligence, where human insight and AI come together to create exceptional outcomes," said Max Schwendner, Co-CEO of Alorica. "Brands that will lead are those that treat AI not as an add-on, but as the operating foundation of how CX is run. This partnership reimagines not just how customers are served, but how CX is planned, handled, and optimized end-to-end."
