Coveo Unveils New GenAI Business Applications for Enhanced Customer Experience

Coveo, a leader in the domain of hardening of enterprise AI Search, Recommendations, and Generative Experience platforms feature automated offers the platform two generative AI business applications. Speaking of these applications, Direct Generative Answering for Agents and Generative Answering for In-App Search, they are aimed to add more generative answering features not involving website search to the customer journey experience.

Empowering Agents and In-App Search:

Laurent Simoneau, President, CTO, and Co-founder at Coveo, highlighted the significance of these new applications, stating, "Coveo has been leading in enterprise search for more than 20 years and has used AI extensively for more than a decade to individualize customer and employee experiences and drive superior business outcomes." He added, "We're expanding our GenAI offering by bringing generated answers to agent and in-app experiences. This enhancement makes our platform more intuitive so business users can leverage our AI to easily power individualized, trusted, and connected experiences in every interaction across multiple channels."

Innovative Features and Enhancements:

The introduction of Relevance Generative Answering for Agents equips business and IT teams with fast access to relevant, accurate, and secure answers to complex service questions. According to Simoneau, "Agents, tasked with being knowledgeable about customers and products while quickly resolving issues, can avoid prolonged search times thanks to generative answering, which promptly delivers summarized and detailed responses to intricate questions." Business teams can effortlessly deploy cutting-edge innovations like Generative Answering and Intelligent Hosted Search Pages by leveraging Coveo's no and low code Builder and Atomic UI framework.

Improving Connectivity and Data Quality:

To address the challenge of data quality, Coveo introduces enhancements to its out-of-the-box connectors, helping enterprises filter out bad data and ensure relevant, accurate, and trustworthy results. Laurent Simoneau emphasized the importance of these enhancements, stating, "As enterprises adopt AI and GenAI, one challenge is becoming apparent – the need for quality data and knowledge to feed the models." He added, "Coveo's updates include enhancements to popular enterprise applications through Coveo's out-of-the-box connectors, ensuring that results – or answers – are relevant, accurate, and trustworthy."