Harnessing Generative AI for Business Transformation: Insights from Harsh Kar of Genpact

At the esteemed MachineCon 2023 held in New York on 21st July, Harsh Kar, the SVP & Global Business Leader for Data and AI at Genpact, took center stage to discuss the transformative potential of Generative AI for businesses. With a rich legacy of leadership roles at global giants like Accenture, Coca-Cola, Sears, Dell, and McKinsey, Harsh's insights were eagerly anticipated by attendees.

Genpact's Vision and Strategy

Genpact stands tall as a global leader in the realm of Data and AI. Harsh, overseeing a team of over 20,000 data analytics and AI professionals, is at the helm of setting the vision and strategy for the company's burgeoning Data and AI practice. This practice uniquely blends AI-powered analytics with human judgment, aiming to drive value and insights for businesses.

The Evolution of Generative AI

Generative AI has captured the attention of business leaders worldwide. Harsh emphasized the importance of identifying trapped value within companies. Initiatives need to be business-focused, targeting what truly moves the needle for the company. With the evolution of cloud technology, compute power has become more accessible, enabling businesses to solve a broader range of problems. It's now up to human creativity to harness this power and imagine the possibilities.

Empowering Human Capital with AI

One of the standout points from the session was the discussion on human capital. Genpact, with its vast global presence, believes in empowering its employees with the tools and knowledge to harness the power of AI. Harsh highlighted the company's efforts in running hackathons, which resulted in 9,000 ideas on how AI and automation can drive better outcomes for clients. This hands-on approach, coupled with continuous training sessions, ensures that the workforce is always at the forefront of AI advancements.