Polimorphic is targeting a functionally overloaded sector in the U.S. economy.
When the Borough of Prospect Park, New Jersey, deployed a new AI-powered phone system last year, it wasn’t aiming for headlines. The goal was more modest: give its small team, just 26 employees, a break from the constant, repetitive burden of answering calls. Residents now interact with Polimorphic’s AI to get information on everything from marriage licenses to trash pickup, often after hours. The result? Fewer walk-ins, fewer voicemails, and a staff that can focus on more than just picking up the phone.
This kind of administrative relief is the opportunity that Polimorphic is chasing. The New York-based startup just announced an $18.6 million Series A, led by General Catalyst, with continued backing from M13 and Shine Capital. Its software is now used by over 200 public-sector departments across the U.S.. Polimorphic says the company’s tools have helped reduce voicemails by 90%, walk-in traffic by 75%, and save over 55,000 hours of staff time, according to their internal metrics.
