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    RealPage Introduces Generative AI Across Its Real Estate Software Platforms

    The company unveiled these new capabilities, powered by its Lumina™ AI Platform, at RealWorld 2024, its flagship conference attended by nearly 1,500 professionals from the multifamily housing sector.

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    RealPage Introduces Generative AI Across Its Real Estate Software Platforms

    RealPage, a provider of AI-enabled software for the real estate industry, has announced the integration of generative AI (GenAI) into its major platform solutions. The company unveiled these new capabilities, powered by its Lumina™ AI Platform, at RealWorld 2024, its flagship conference attended by nearly 1,500 professionals from the multifamily housing sector.

    The introduction of GenAI comes at a time when the rental housing industry faces multiple challenges, including rising expenses, high staff turnover, record levels of new apartment supply, and increased competition for renters. RealPage's Lumina AI engine aims to address these issues by leveraging data to enhance product engagement, automation, and insights across the company's property technology portfolio.

    https://twitter.com/RealPage/status/1823054080782352498

    Dana Jones, RealPage CEO and President, expressed confidence in the new technology; "RealPage's momentum with Lumina has been incredible, and I'm confident that incorporating Gen AI across our major platforms will drive significant value for our customers. We've unlocked the disruptive power of GenAI that will ultimately help remove costs and complexity for property management teams so they can better serve their residents."

    The GenAI enhancements span several areas of RealPage's offerings. For prospective renters, an omnichannel virtual agent powered by Lumina now answers leasing questions 24/7. Early adopters have reported significant improvements in call answering rates, prospect contact records, and tour scheduling. In the affordable housing sector, AI-enabled language assistance is now available for prospective renters with limited English proficiency, currently offering translations in Spanish, Vietnamese, and Farsi.

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    About the author

    Abhijeet Adhikari

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