On July 22, 2026, ServiceNow announced that nearly all 50 U.S. states are now using the ServiceNow AI Platform, according to the company. The software provider said state and local agencies in California, Hawaii, North Carolina, and Washington, D.C. are among those using the platform to modernize government operations.
The company said the platform is designed to help agencies unlock the value of their data and strengthen cybersecurity while maintaining what it called government-grade security across any cloud, AI model, data source, and system. According to ServiceNow, the platform provides an autonomous workforce of AI specialists that work alongside government employees to reduce wait times on services such as permits, benefits, and constituent requests.
ServiceNow said its public sector momentum follows adoption from roughly 90 percent of Fortune 500 companies.
