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    What Kroger Is Doing With AI Amid CEO Changes and Layoffs

    We will continue to aggressively look for ways to reduce costs throughout the company.

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    What Kroger Is Doing With AI Amid CEO Changes and Layoffs

    Kroger is searching for a new chief executive at a time of deep restructuring across the company. The grocer has announced nearly 1,000 corporate job cuts, plans to close about 60 underperforming stores, and a review of non-core assets following the collapse of its $25 billion merger with Albertsons. Interim CEO Ronald Sargent has said the company will redirect savings toward lowering prices, opening new locations, and expanding store-level employment — even as it accelerates investments in artificial intelligence to improve efficiency and customer experience.

    The leadership transition began after longtime CEO Rodney McMullen resigned earlier this year, following a board investigation into personal conduct unrelated to business operations. His departure came just months after regulators blocked Kroger’s proposed acquisition of Albertsons on antitrust grounds which McMullen had defended as essential to competing with Walmart, Costco, and Amazon. The merger’s collapse has left Kroger reassessing its long-term growth strategy while managing investor pressure to deliver results through operational discipline and technology adoption.

    Interim CEO Sargent, formerly the chairman and CEO of Staples, told analysts in September that Kroger’s path forward depends on “lowering costs and modernizing operations.” The company reported net income of $609 million for the second quarter ended August 16, up from $466 million a year earlier, with cost controls and early returns from automation cited as key contributors.

    Artificial Intelligence at the Core of Modernization

    Artificial intelligence has become a central component of Kroger’s turnaround efforts. The company’s data and analytics arm, 84.51°, under the leadership of James Kalmbach, manages insights from more than 150 million customer touchpoints and powers 1.9 billion personalized coupons each year. “We invest in data to support AI, and use AI at the service of the business,” Kalmbach said.

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    About the author

    Anshika Mathews

    Anshika is the Global Media Lead for AIM Media House. She holds a keen interest in technology and related policy-making and its impact on society.

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