Global leaders in AI-powered customer service automation, Yellow.ai, and cloud communications platform Infobip join forces to elevate customer support.
Strategic Partnership to Expand Market Presence
Yellow.ai, a renowned generative AI-powered customer service automation provider, has announced a strategic partnership with Infobip, a global cloud communications platform. The collaboration aims to deliver enhanced customer experiences by leveraging combined capabilities in voice automation, CPaaS (Communication Platform as a Service), and generative AI solutions. The partnership intends to expand market presence across North America, Europe, India, the Middle East, and Asia-Pacific.
Building an End-to-End Voice Solution
Yellow.ai and Infobip will work together to create an end-to-end voice solution to meet the growing demand for humanized and personalized voice conversations. The focus includes integrating Yellow.ai's CPaaS solutions across channels such as WhatsApp, SMS, and email through Infobip's platform to create seamless conversational experiences. The collaboration aims to harness Yellow.ai's advanced generative AI capabilities to offer more intuitive and personalized experiences.
