At the Relate global conference, Zendesk has disclosed its partnership with Amazon Web Services (AWS) and Anthropic in a ground-breaking manner, opening a new chapter in customer engagement.
Adrian McDermott, Zendesk's chief technology officer: "AI is transforming customer and employee interactions, and soon, it will shape virtually all of them."
Integration of AI Technology:
In this partnership, Zendesk will take advantage of Amazon Bedrock, an original service that is customized for developing and expanding generative AI applications, as well as the successful Claude 3 family from Anthropic. Having more than a hundred thousand clients to its credit, by having an array of highly developed LLMs (Large Language Models) for every customer interaction, Zendesk intends to set new benchmarks in service delivery.
