Bank of America Puts AI in the Meeting Room for Its Wealth Advisors

Merrill Wealth Management and Bank of America Private Bank have announced the full-scale rollout of AI-Powered Meeting Journey, an integrated solution designed to streamline the client meeting lifecycle for financial advisors. The platform covers meeting preparation, real-time AI notetaking, and post-meeting follow-up in a single workflow.

The solution is built on enterprise partnerships with Salesforce and Zoom, customized internally for Bank of America's advisor workflows. Inez Louzonis, Merrill's Head of Platforms and Capabilities, said the platform is "fully configured and customized to the workflows and needs of our advisors and how they work."

According to BofA, the platform includes three core capabilities. Meeting Prep searches and consolidates client relationship insights and recent activity into ready-to-use briefing materials ahead of each meeting.

Meeting Summarization acts as an AI notetaker during virtual meetings, capturing discussion highlights and generating shareable summaries with client consent. Meeting Follow-Up translates meeting outcomes into actionable next steps, tasks, and documentation.

Bank of America said the solution can save advisors up to four hours per meeting by automating manual processes including note capture, summarization, and task creation across millions of meetings annually.

"AI-Powered Meeting Journey represents a meaningful advancement in how the wealth management industry uses AI," said Patricio Diaz, Chief Operating Officer at Merrill. "This latest solution empowers advisors to shift capacity toward activities that drive business growth and strengthen how we serve clients."

According to Louzonis, Meeting Journey saw the fastest rate of adoption and usage of any tool the firm has rolled out in recent years. Early users have reported improved workflow efficiency and more time available for client-facing work. More than 1,500 advisors used the platform during beta testing.

"Early users of the Meeting Prep and Meeting Summarization capabilities are already seeing significant improvements in their workflows," said Shimna Sameer, Head of Products, Solutions and Platforms at Bank of America Private Bank. "This is time our teams are reinvesting into client engagement, with even more proactive guidance and meaningful support."

The launch is part of Bank of America's broader push to embed AI across its operations. The company invests $13.5 billion annually in technology, with $4 billion allocated to new initiatives including AI. The firm launched its AI-driven virtual assistant Erica in 2018, which has since surpassed billions of client interactions.