Hartford HealthCare Partners With Cadence To Expand AI Remote Care

Hartford HealthCare, a Connecticut-based health system, has partnered with Cadence, a healthcare AI company, to expand remote care for older adults with chronic conditions, the organizations said on May 5. The program, called Hartford HealthCare Remote Care, integrates AI-supported vitals monitoring, clinical support, and personalized coaching into patients’ homes.

The initiative targets patients managing conditions such as hypertension, diabetes, and heart failure. It is designed to extend care beyond clinic visits by enabling continuous monitoring and earlier clinical intervention between appointments. Hartford HealthCare said the model builds on its existing care delivery system by embedding AI into routine workflows rather than deploying it as a separate tool.

Under the program, patients use connected devices that feed daily health data into Cadence’s Clinical Intelligence system. Supervised AI reviews the data and generates guideline-based recommendations, including potential medication adjustments. Each recommendation is reviewed and executed by a clinician within the patient’s existing care relationship.

Jeffrey A. Flaks, President and CEO of Hartford HealthCare, said the model is intended to move care beyond episodic visits. “The future of health care isn’t confined to a building, an appointment, or a moment in time,” he said in the announcement.

AI Embedded In Clinical Workflows

The partnership centers on integrating AI into clinical operations rather than automating care decisions. Cadence’s system is designed to handle continuous data monitoring and surface risks, while clinicians retain responsibility for final decisions and patient management.

Hartford HealthCare said the program operates through its Medical Group using established clinical protocols. This structure ensures that AI-generated insights remain part of a supervised, longitudinal care model that maintains accountability and continuity.

Dr. Ajay Kumar, Executive Vice President and Chief Clinical Officer at Hartford HealthCare, said the approach enables earlier detection and intervention. He said the program allows care teams to focus on prevention and outcomes while lowering the total cost of care.

The model reflects a broader push across healthcare systems to incorporate AI into operational workflows, particularly in areas where clinician capacity is constrained. Companies such as Cadence position their platforms as a way to manage high-frequency monitoring tasks while clinicians focus on decision-making.

This approach aligns with other AI deployments targeting workforce gaps and routine patient engagement, including systems designed to handle patient-facing interactions and chronic care management.

Continuous Monitoring And Earlier Intervention

A central feature of the program is reducing delays in care adjustments. Hartford HealthCare said that patients with heart failure can often wait weeks for medication changes under traditional models. With continuous monitoring and AI-supported analysis, those adjustments can occur in days, subject to clinician approval.

The shift reflects a move toward continuous care models that rely on real-time data rather than periodic visits. By identifying changes in patient condition earlier, providers aim to reduce hospitalizations and keep patients stable at home.

This model is gaining traction across healthcare as systems experiment with remote monitoring, virtual care, and AI-supported decision tools. Newer approaches emphasize ongoing engagement and intervention outside clinical settings rather than episodic treatment inside them.

Policy developments are also supporting this shift. Federal programs such as the Centers for Medicare and Medicaid Services (CMS) ACCESS Model are opening pathways for technology-enabled care delivery and outcome-based reimbursement structures.

Cadence said its platform is already deployed across more than 20 health systems and manages care for over 90,000 patients. Chris Altchek, CEO and Founder of Cadence, said the partnership addresses a growing gap between clinician capacity and patient demand, particularly in chronic disease management.

Hartford HealthCare said the program is intended to expand access to proactive, personalized care while maintaining clinician oversight. The system is designed to operate within existing patient-provider relationships, preserving continuity as care delivery moves further into the home.