How Will RGP's AI Leadership Transform Its Business?
"The opportunity now is to connect and extend RGP's strengths through AI."
On April 7, RGP (Resources Global Professionals), the Nasdaq-listed global professional services firm, announced the appointment of Jessica Block as its first Chief Artificial Intelligence Officer.
The newly created role positions AI at the core of RGP's operations and client offerings, with Block responsible for advancing internal AI capabilities, expanding AI-driven solutions for clients, and ensuring responsible implementation across the organization.
Block's mandate covers three areas: building RGP's internal AI capabilities, developing the solutions the firm can offer clients, and helping clients learn, integrate and expand their use of AI to accomplish their objectives. A key part of the role involves connecting AI initiatives across teams to ensure knowledge and innovation flow across the organization.
RGP described the role as going beyond tool adoption. The firm said the focus is on helping employees develop the knowledge and judgment to understand what is changing in their work, in clients' businesses, and in the market around them.
"This is an important moment for RGP to advance our AI capabilities across the firm in a way that strengthens both how we operate and how we serve clients," said Roger Carlile, CEO of RGP. "Jessica brings the leadership, execution ability, and practical perspective to help us do that.”
He also said that he had witnessed her lead several businesses through periods of growth and change, and that she will help them expand their capabilities while strengthening the judgment-led work clients value most.
Block joins RGP from Factor, where she served on the global firm's executive leadership team, led its AI transformation, and advised Fortune 500 legal departments on AI applications. Prior to Factor, she was part of the executive leadership team at Ankura, where she helped scale the firm through organic growth and acquisitions.
Before Ankura, Block spent more than a decade at FTI Consulting in senior roles serving major corporate and law firm clients on complex technology-driven matters using predictive analytics and automation.
"RGP already has deep expertise, strong technical talent, and a history of solving complex client problems," Block said. "The opportunity now is to connect and extend those strengths through AI, not just to adopt tools or do the same work faster, but to broaden the problems we can help solve, evolve how we solve them, and bring clients a more practical, forward-looking point of view on what is changing in their businesses and ours."
RGP annually engages with more than 1,500 clients worldwide from 40 physical practice offices and multiple virtual offices.