Alex Kalish

Amazon is the world's largest e-commerce and cloud computing company, operating one of the most complex global logistics and retail networks in existence, serving hundreds of millions of customers across more than 20 countries.

Alex Kalish leads the transformation of how Amazon's global operations teams work with AI, moving leaders from their first interaction with generative AI to embedding it into daily workflows across every level of the organization, from operations managers to senior leadership.

The program he leads is structured around measuring proficiency rather than adoption, using a multi-stage fluency framework to assess quality of AI engagement rather than volume of logins.

"At Amazon, I'm helping transform how our global operations teams work with AI, taking leaders from their first interaction to embedding generative AI into their daily workflows. What makes Amazon's approach distinctive is the commitment to doing this at scale and at every level of the organization. The companies that will lead AI in retail are the ones treating it as a workforce capability, not a technology initiative," Alex told AIM Media House.