ibex announced on June 17, 2026 that Shannon Hodges has joined the company as Senior Vice President of Wave iX, its AI-powered customer experience solutions suite, reporting directly to Chief AI and Digital Officer Michael Darwal.
The appointment places an executive with a specific track record in scaling customer growth at the head of ibex's effort to convert its AI-powered CX product into client outcomes that can be measured, according to the press release.
Most recently, he served as Head of Customer Growth at AmplifAI, where his team contributed to a 25% annual recurring revenue increase in 2025, direct evidence of growth leadership in a customer experience technology company rather than a traditional services background alone.
