Ooma Launches AI Suite to Automate Business Call Handling

Ooma announced Ooma AI on May 12, 2026, embedding five AI capabilities directly into its Ooma Office business communications platform, covering the full arc of a business phone call from initial handling to post-call intelligence.

The launch addresses a specific operational gap for small and mid-sized businesses: calls that go unanswered during peak periods, after hours, or when staff are occupied generate missed opportunities and poor customer experience.

Ooma AI is designed to automate the front-line handling of those calls while simultaneously converting every conversation into searchable, analyzable data, according to the company.

"By embedding AI directly into the Ooma Office UCaaS platform, we're not just adding features, we're fundamentally transforming how teams connect, collaborate, and make decisions," said Dennis Peng, Senior Vice President of Product Management at Ooma. "Ooma AI helps businesses automate routine tasks and deliver real-time insights, empowering organizations to move faster, work smarter, and focus on what truly drives value: meaningful human interaction."