“Last year was the year of hype around AI; this year is the year AI becomes real, and next year and beyond is when the winners really start to monetize the AI,” asserts Craig Walker, the co-founder and CEO of Dialpad. His words resonate in a world where the promise of AI is now becoming a tangible reality, particularly within the communications sector. Founded in 2011, Dialpad has emerged as a frontrunner in unified communications, leveraging artificial intelligence to transform how businesses connect and collaborate.
From Vision to Reality
Walker's entrepreneurial journey began in 2001 with Dialpad Communications, a pioneering internet telephony service that eventually caught the eye of Yahoo, leading to its acquisition in 2005. After a stint at Yahoo, where he gained insights i
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