Retail Earnings Season Just Proved Agentic Commerce Is Already Here
Units purchased through Sparky grew more than 4x. Lowe's Mylow converts at triple the rate of non-users.
Retail
How retailers and consumer brands run AI in production.
Research: AIM Research reports on Retail AI →Page 8
Target Changes Its AI Strategy Due to Rising Technology Costs
The company is looking at ramping up investment in its analytics teams in a bid to turn growing volumes of data into actionable insights at a faster clip.
DICK'S Sporting Goods Launches AI Coach Inside Its Mobile App
DICK'S Sporting Goods launched an AI-powered conversational coach inside its mobile app using Adobe Brand Concierge technology.
Leadership move
Smartsheet Names Drew Garner as Its First Chief AI Officer
Smartsheet promoted engineering executive Drew Garner to its first Chief AI Officer role as enterprise software firms formalize AI leadership around workflow automation and operational deployment.
Zendesk Thinks AI Customer Service Has a Measurement Crisis
AI customer service systems generate massive amounts of interaction data. The harder problem is deciding which signals actually matter.
Digital Brands Group Taps Renov AI for Next-Wave AI Commerce Solutions
The partnership supports evolution beyond a traditional brand operator into an AI-enabled platform.
Urban Outfitters Is Rolling Out Claude Across Its Teams
"AI is enhancing our product listings on our websites. It is translating our websites, helping with order fraud screening and optimizing our logistics operations."
Ralph Lauren's Earnings Call Just Confirmed Ask Ralph Is Central to Its AI Strategy
Ask Ralph's planned updates include deeper personalization, voice commands, preference memory, image-based navigation, support for additional RL brands, and expansion to additional markets.
Docusign Turns Every Contract Into a System That Acts on Itself
"Docusign is the only platform with the full context of your agreement history and relationships."
Walmart's Q1 Earnings Call Just Confirmed That Sparky Is Working
"Sparky is becoming more useful by the day."
Leadership move
AlertMedia Appoints First President and Chief AI Officer Amid AI Push
AlertMedia promoted Alex Vaccaro to President and Eric Curwin to Chief AI Officer as the company expands AI-driven risk intelligence products and governance operations.
Figma Launches AI Design Agent Directly Inside the Canvas
Figma’s AI agent is a design-focused assistant that operates alongside users within the canvas and accesses the same file as the broader team.
The Travel Industry Wants AI Agents. Airbnb Wants Control
Airbnb uses AI to write code and automate support, but its leadership remains skeptical that conversational interfaces can handle travel booking.
Target Is Using AI to Fix Its Biggest In-Store Problem
"We're working to use AI to improve our demand forecasting, which helps reduce some of the volatility that can lead to some of those in-stock issues."
Lowe's Q1 Earnings Call Reveals AI Shopping Assistant Is Tripling Online Conversion
"The conversion rate for online customers who use Mylow is triple that of customers who do not use the tool."
Nike Is Bringing Its Products Into Google's AI Shopping Experience
"With this new AI-powered shopping experience, Nike is again elevating the marketplace and how consumers engage with sport."
Akamai Launches AI Brand Presence to Help Companies Stay Visible
"The assumptions underpinning 20 years of digital strategy are breaking down in real time."
Home Depot's Q1 Earnings Call Had an AI Story Hidden Inside
Home Depot has consolidated Pro customer tools into a single digital workspace.
Litify and Billables AI Launch Time Capture That Records Attorney Work Automatically
"Bringing our time capture technology into Litify's platform gives firms a way to recover that lost revenue without asking attorneys to change a single habit."
DoorDash Found That 22% of Diners Use AI to Choose a Restaurant
AI gives restaurants another way to capture demand and keep front-of-house teams focused on the guests in front of them.