Forrester's Own AI Tool Just Overtook Search
"We are revolutionizing how clients engage with research and advisory firms."
Retail
How retailers and consumer brands run AI in production.
Research: AIM Research reports on Retail AI →Page 4
Instacart Brings Its AI Trolley to Morrisons
"Customers want technology that helps them stay on budget and discover products they love."
NIQ and Circle K Expand AI-Powered Analytics Partnership
"As Circle K's footprint continues to expand, having a trusted analytics partner with both global scale and deep local expertise is increasingly important."
Albertsons Is Embedding AI Across Four Functions as Part of Its Largest Reorganization in Years
Albertsons is consolidating its 11 operating divisions into four regions under ACI Edge.
Michaels Launched an AI Shopping Assistant in Six Weeks
"Ask Mike is more than just a search tool."
ServiceNow Reports AI Platform Adoption Across Nearly All 50 U.S. States
The City of Raleigh has cut service desk costs by 66 percent after deploying the company's AI agents, according to ServiceNow.
Zoom Launched an AI Sales Coach That Works During the Call
"We believe AI should do more than summarize interactions."
Workday Launches an AI Learning Platform Built on Sana's Technology
"Checking the box isn't the same as building a skill."
One Third of Retailer Content Is Invisible to AI Agents
According to Adobe, AI-referred shoppers convert 42% better, but one third of retailer content cannot be read by AI agents at all.
Box CEO Says Workflow and Security Gaps Are Slowing Enterprise AI
Aaron Levie says enterprises are redesigning workflows, data access and software architecture as AI agents move from pilots to production.
Netflix Scales Gen AI to 300 Productions, Puts Savings Back Into Content
"We believe it takes great artists to make something great, and AI is not changing that."
Leadership move
NIQ Creates a New C-Suite Role to Turn Its AI Strategy Into Client Revenue
"AI is not a feature we are adding to NIQ; it is core to our product strategy."
Leadership move
LVMH Names Sirisha Nukala Head of Data & AI for North America
The appointment follows her tenure as Senior Director, Enterprise Data & AI, where she built the intelligence infrastructure behind pricing, supply chain and clienteling decisions.
DoorDash Opens Beta of AI Ordering Tool dd-cli
The command-line tool is invite-only for macOS developers in the US and Canada, with a public demo showing Anthropic's Claude completing a full end-to-end order.
Leadership move
BBG Names Faraz Iqbal Chief Technology & AI Officer to Lead Enterprise AI Strategy
The appointment brings more than 25 years of enterprise technology experience to the commercial real estate services firm.
Sierra Co-Founder Says AI Agents Can Resolve Up to 80% of Customer Inquiries
More than 90% of Sierra's enterprise proof-of-concept deployments convert into long-term contracts under the company's outcomes-based pricing model, according to co-founder Clay Bavor.
Delta Highlights AI Strategy as It Reaffirms FY2026 Guidance After Record Q2
Delta Air Lines says AI is improving operations across customer service, maintenance, and baggage handling as it reaffirms its FY2026 financial outlook.
Levi's Bets on a Single Cloud ERP to Lay the Data Foundation for AI
The apparel company said the unified platform gives it real-time visibility into inventory movement across North America and Asia for the first time.
Cognizant Expands Google Cloud Partnership to Scale Gemini Enterprise Adoption
Cognizant is expanding its partnership with Google Cloud by deploying Gemini Enterprise internally and jointly delivering AI solutions to help enterprises move from pilots to production.
SmartRent Partners With Hexaware to Build an AI-Native Operating Model
"Hexaware brings technology, process and powerful resources, which will be essential as we move quickly to expand our footprint."