How AI will change enterprise software with Akshaya Murthy

As the business world races toward AI-native solutions, enterprises are reevaluating their reliance on traditional, monolithic systems. Klarna's decision to pivot from Salesforce to develop its own AI-first platform underscores a broader trend reshaping the technology landscape. But transitioning to AI-native systems is no small feat—legacy companies often face bureaucratic inertia, fragmented processes, and the challenge of retraining their workforce. In this episode of Simulated Reality, we are joined by Akshaya Murthy, a seasoned technology and business leader based in the San Francisco Bay Area. Currently serving as the Director of AI Transformation at Zendesk, Akshaya spearheads the company’s global non-product AI strategies, focusing on leveraging AI to drive measurable busine