Zendesk Thinks AI Customer Service Has a Measurement Crisis
AI customer service systems generate massive amounts of interaction data. The harder problem is deciding which signals actually matter.
Enterprise AI
Latest Enterprise AI news, analysis and insights from AIM Media House
Intuit Cuts 3,000 Jobs as AI Investments Reshape Software Operations
Intuit is cutting about 17% of its workforce as the company restructures around AI initiatives, enterprise simplification, and operational consolidation.
Docusign Turns Every Contract Into a System That Acts on Itself
"Docusign is the only platform with the full context of your agreement history and relationships."
CrowdStrike Just Plugged the Biggest Security Gap in Enterprise AI
"Every enterprise application requires monitoring and protection. AI shouldn't be the exception."
Figma Launches AI Design Agent Directly Inside the Canvas
Figma’s AI agent is a design-focused assistant that operates alongside users within the canvas and accesses the same file as the broader team.
The Travel Industry Wants AI Agents. Airbnb Wants Control
Airbnb uses AI to write code and automate support, but its leadership remains skeptical that conversational interfaces can handle travel booking.
AI Is Replacing Workers. CEOs Are No Longer Pretending Otherwise.
Standard Chartered, HSBC, and Meta cut tens of thousands of jobs this week. Their CEOs stopped pretending AI had nothing to do with it.
HII and MetalCraft Marine Deliver Autonomous Vessel Prototypes to US Marine Corps
According to HII, the ROMULUS-25 is a 27-foot tactical interceptor capable of transporting up to 1,000 pounds of payload over an operational range of 1,000 nautical miles at high speeds.
Akamai Launches AI Brand Presence to Help Companies Stay Visible
"The assumptions underpinning 20 years of digital strategy are breaking down in real time."
United Rentals Launches First Equipment Focused AI Agent in ChatGPT Store
The agent incorporates fleet knowledge, application expertise and operational insight from across United Rentals’ business.
Dell Unveils New AI Servers, Storage, And Automation Stack
Dell Technologies introduced new PowerEdge AI servers, PowerStore Elite storage, and agentic automation tools as enterprises push to scale AI workloads without overhauling existing data centers.
Hitachi Partners With Anthropic to Deploy Claude Across 290,000 Employees
"Through this strategic partnership, Hitachi can jointly solve customer and social challenges by using Anthropic's highly trusted AI technology."
Litify and Billables AI Launch Time Capture That Records Attorney Work Automatically
"Bringing our time capture technology into Litify's platform gives firms a way to recover that lost revenue without asking attorneys to change a single habit."
Dell Launches Local Agentic AI That Can Cut Cloud Costs by 87%
"The most efficient token is the one produced closest to the data, and most enterprise data isn't in the cloud."
DoorDash Found That 22% of Diners Use AI to Choose a Restaurant
AI gives restaurants another way to capture demand and keep front-of-house teams focused on the guests in front of them.
Miami Airport to Build $33 Million AI-Powered Operations Hub by 2027
Miami International Airport will open a $33 million AI-powered operations and digital monitoring hub in 2027 as part of its broader $14 billion modernization plan.
Experian and ServiceNow Partner to Bring Trusted Data Into Agentic AI Workflows
"By connecting our intelligence and decisioning capabilities in Ascend directly into ServiceNow's workflow, businesses can operate with confidence at scale."
AI Spending Is Moving Beyond Software, According to Report
Enterprises are shifting AI budgets toward infrastructure, deployment systems, and operational rollout as production adoption accelerates.
L3Harris Just Turned 100,000+ Tactical Radios Into AI-Powered Drone Killers
L3Harris and DataShapes AI have introduced Wraith Shield — a software-only upgrade that converts existing tactical radios into AI-enabled counter-drone sensors, marking one of the clearest examples...
Nebius Breaks Ground on 1.2 GW AI Factory Campus in Missouri
Nebius has started construction on a 1.2-gigawatt AI infrastructure campus in Missouri as AI cloud providers race to secure long-term compute capacity in the U.S.