Tyler Technologies Creates Chief AI Officer Role, Forms Dedicated AI Organization

Tyler Technologies has created a Chief Artificial Intelligence Officer (CAIO) role and a dedicated AI organization as the public sector software provider expands its focus on artificial intelligence and payments.

The company announced that Franklin Williams has been promoted to the newly created CAIO position, while Ryan O'Connor has been named Chief Transactions Officer. Both roles were created to support what Tyler described as two key growth areas for the business: AI and payments.

"The newly created roles of chief artificial intelligence officer and chief transactions officer underscore our commitment to advancing two key growth areas for Tyler—AI and payments," CEO Lynn Moore said in a statement. "I'm confident that these leaders will help our teams focus on continuous innovation and collaboration to best serve Tyler's clients and team members."

According to the company's announcement, Williams will lead a newly formed AI organization responsible for helping Tyler and its clients realize the value of AI across products, operations, and internal workflows. The group will also develop shared AI platforms and standards, support go-to-market efforts across business units, and guide AI adoption across the company.

AI Becomes a Dedicated Executive Function

Williams joined Tyler through its acquisition of Socrata in 2018 and most recently served as Deputy Chief Technology Officer. His promotion places AI under a dedicated executive leader as organizations increasingly establish formal leadership structures for AI governance, deployment, and strategy.

Similar executive AI appointments have appeared across industries, including healthcare and enterprise software, as companies move AI oversight into dedicated leadership roles.

Tyler said the AI organization will help coordinate efforts across business units while ensuring AI capabilities are integrated into products and workflows in what it described as a meaningful and responsible manner.

The move comes as Tyler continues to expand its cloud-based software operations serving governments, courts, schools, and public sector agencies. In its first-quarter 2026 results, the company reported revenue of $613.5 million and annual recurring revenue of approximately $2.15 billion.

Payments Strategy Also Receives Executive Focus

Alongside the AI announcement, Tyler promoted O'Connor from Senior Vice President of Payment Strategy and Operations to Chief Transactions Officer.

O'Connor joined the company in 2025 and has more than three decades of experience across payments, banking, software-as-a-service, and financial technology markets. In his new role, he will continue advising Tyler's executive leadership team on transaction growth opportunities while overseeing the company's payments and broader transactions strategy.

The appointment comes as transaction services remain an important part of Tyler's business. The company said O'Connor will also oversee vendor partnerships tied to its transactions operations.

The creation of both executive positions signals a more formal organizational structure around AI and payments, areas that Tyler identified as long-term growth priorities. Similar leadership changes have emerged across enterprise software companies as AI initiatives move from experimentation toward company-wide implementation and governance.

Based in Plano, Texas, Tyler Technologies provides software and technology services to government agencies and educational institutions. The company said it supports nearly 47,000 installations across more than 15,000 locations in all 50 U.S. states, Canada, the Caribbean, Australia, and other international markets.